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Expanding Retail Excellence with X-Kom

XKom needed a competitive edge to stand out. Fragmented data and generic marketing campaigns were holding them back from truly connecting with customers and maximizing profitability

Business challenge

Market Competition
Financial Management
Customer Retention

What we did

Ohana Cloud is a Salesforce boutique for our clients where user satisfaction and engagement using the data is the main objective.

  • By integrating Salesforce Marketing Cloud Personalization and Marketing Cloud Intelligence, we empowered XKom with real-time, actionable insights. This combination enabled them to craft tailored customer experiences while optimizing campaign performance through data-driven strategies.

The Outcome?

  • Customer engagement surged by 20%, and ROI climbed by 18%, solidifying X Koms position as a leader in Polands retail market and showcasing the power of intelligent decision-making.